Before contacting us directly please make sure that you have read the
FAQs and / or contacted the
manufacturer directly if your query relates to a specific product.
To view a list of manufacturers and their contact details, please
click here.
If your query relates to delivery options or our returns policy, please
click here.
If you still have not found a resolution or answer to your query you may wish
to contact one of our customer service representatives. Our Customer Service
Representatives are available from Monday to Friday (excluding bank and public
holidays) 9am – 5pm.
We recommend contacting us by e-mail as this is the quickest method and enables
us to investigate your query more thoroughly.
Should you wish, you may also contact one of our customer service
representatives online via our online Live Help service by clicking on the
button below.
For those who wish to speak to a representative our telephone number is: 0808 238 0051
To contact us by post please use the following address. Please note we cannot
accept unwanted or faulty goods at this address.
Virgin Media Shop
c/o Oakley Integrated Business Solutions Ltd
26 Saffron Court
Southfields Business Park
Basildon
Essex
SS15 6SS
Please note that these services are only available between 9am – 5pm Monday to
Friday excluding public holidays. Any e-mails sent out side of these hours will
not be dealt with until the next working day.
Please note that this contact section is for customers using the NTL Shop site only. We are unable to help with any product advice or other Virgin Media services, including NTL Cable and NTL Broadband.
If you require product advice please contact the product manufacturer.
For queries related to non Virgin Media products or services please click here to find the correct contact detail.
Unfortunately any queries sent to the wrong department are likely to be subject to considerable delays.
